FAQs

Delivery

Where do you deliver?

We deliver your Barbeque Boxes across Dubai and Abu Dhabi.

What times do you deliver?

Since we know you will need your barbeque items most often between the hours of 1pm and 7pm we will always ensure to deliver your box before 1pm in the afternoon. So this could be anywhere from 7am - 1pm and the delivery day of choice.

How quickly can I get my Barbeque Box?

We are always working to improve our turnaround times for our barbeque boxes however to ensure the best quality of product we would require 48 hours notice before delivery. So make sure to get your order in early in the week and with most barbeques happening at the weekend we can be sure to have everything to you on time!

Returns

Can I return my box after receiving it?

Naturally with perishable items we would not wish for these to go to waste so unfortunately any cancellations must be received within 2 hours of placing your order on the website.

Will I be refunded if I cancel my box?

If you cancel your order with us within 2 hours of us receiving it you will receive a full refund to your card. After 2 hours and before 12 hours you will receive 50% refund after 12 hours 100% will be charged. In order to make a cancellation please send an email to info@bbqbox.me